Frequently Asked Questions
Shipping & Orders
How long does delivery take in the UK and internationally?
UK consumer deliveries typically arrive within 1–3 business days.
For Barber Wholesale Orders
International shipping times vary by location, with most orders reaching:
• USA: 3–5 business days (approximately)
• Republic of Ireland: next business day
• Europe: 4–6 business days (depending on location)
Do you offer next-day or express delivery?
Yes, we offer next day delivery in the UK for £4.50 (regular consumer only, not applicable to Barber wholesale orders).
How can I track my order?
You can track your order using the tracking link provided in your shipping confirmation email.
If you can’t find it, check your spam folder or contact our support team and we’ll help straight away.
What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the expected delivery time, please check the tracking link in your shipping confirmation email first.
If there’s still an issue or no update, contact our support team at support@crazybullhair.com and we’ll look into it for you right away.
Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date you receive your order. Items must be unused, in their original packaging, and include proof of purchase. To start a return, email orders@crazybull.co.uk and we’ll send you full instructions.
Can I return an opened product?
For hygiene and safety reasons, opened or used personal care products cannot be returned unless the item is faulty or damaged on arrival.
How can I track my order?
You can track your order using the tracking link provided in your shipping confirmation email.
If you can’t find it, check your spam folder or contact our support team and we’ll help straight away.
How long do refunds take to process?
Once your return is received and inspected, approved refunds are issued to your original payment method within 10 business days. Banks may take a little longer to display the funds.
Wholesale & Barbers
Do you supply barbershops and salons?
Yes, we work with barbershops, salons, and grooming professionals across the UK and internationally.
How can I become a stockist or distributor?
You can apply by emailing support@crazybullhair.com with a brief introduction to your business, or by contacting us through our Barber Wholesale enquiry form located in the Barber Portal.
Do you offer professional pricing or sample packs?
Yes, we offer trade pricing for professionals and free or discounted sample packs for qualifying barbershops and salons to try the range before stocking.
Get in Touch
Business Hours
Monday to Friday | 9:30am – 5:30pm (GMT)
We reply to enquiries during working hours only. Weekend and holiday messages will be answered on the next business day.
Call or WhatsApp
+44 (0)113 898 0456
Get Social
@crazybullhair